Legal Information & Policies

• Contact details: name, phone number, email address • Delivery details: shipping address, district and area • Order information: products purchased, order history and payment method • Account information: login details if you create an account • Technical data: device, browser and basic usage data via cookies • Messages you send to our support team

• To process, confirm and deliver your orders • To contact you about your order, delivery or return • To provide customer support and handle warranty claims • To prevent fraud and keep our store secure • To improve our website, products and services • To send offers and updates — only if you opt in, and you can unsubscribe any time

We do not sell your personal information. We share only what is necessary with: • Courier and delivery partners, to deliver your parcel • Payment providers (e.g. bKash, Nagad, card gateways), to process payments • Service providers that help us run the website, under confidentiality obligations • Authorities, when required by the laws of Bangladesh

• Our website uses HTTPS (SSL) encryption • Online payments are processed by secure third-party gateways — we do not store your card or wallet PIN • Access to customer data is limited to staff who need it • No method of transmission is 100% secure, but we work hard to protect your data

You can ask us to: • Access or correct the personal information we hold about you • Delete your account and personal data (subject to legal record-keeping) • Stop sending you marketing messages To make a request, contact us at itemsstock.com@gmail.com.